Frequently Asked Questions
The questions we hear most. If yours isn’t here, give your local shop a call or hit the contact form.
How do I book an appointment? +
Booking online is the fastest and most accurate way to reserve your appointment. Our website and each location page have a Book Now button that will take you straight into that journey. If you're having trouble booking online, you're welcome to call the shop directly.
Do you take walk-ins? +
We do indeed accept walk-ins when the schedule and availability allow, and we cannot say that enough. If you walk into the shop and see a barber without a client, that does NOT mean they are "available." Schedule and Availability mean we have a barber or stylist that has an opening that is long enough to accommodate the service of your choice. Your best bet is to always book an appointment and rebook for your next appointment BEFORE you leave the shop.
Can I book an appointment with the barber or stylist of my choice? +
Absolutely! The easiest way to book with the barber or stylist is by booking directly with them online for the day and time of your choice. Not seeing what you need? Give the shop a call and we'll get you booked that way.
Do you accept credit cards? +
Indeed we do! We accept Visa, Mastercard, American Express, Apple Pay, Samsung Pay, and Google Pay. We also accept cold hard cash.
What is your appointment and cancellation policy? +
We ask for at least 24 hours' notice to cancel or reschedule. Same-day cancellations are charged 50% of the booked service, and no-shows are charged 100%. For the full details, see our Appointment Policy and Terms of Use in the footer.
Do you cut kid's hair? +
Diesel Barbershop welcomes men, women, and children of all ages to our shops. Children make up a large portion of our clientele, but we are not a kids' cut shop, and we do not have "kids'" or "children's" pricing. For children, we simply ask that your child be able to sit completely still in the chair on their own. The tools we use are surgical-grade steel and are sharper than a surgeon's scalpel, so this is far more important than some might think.
Do you service women? +
We 100% service women, but we want to set the expectation up front as to what we can and cannot do. We do not do women's cut/color, blowouts, or other "salon-oriented" type services. We do not have curling irons, hot rollers, flat irons, etc. We're a barbershop built for men, so the cuts we do for women are usually fades or cuts a man would typically choose.
Do you offer styling advice? +
Our barbers and stylists are experienced and have an eye for all things grooming. They are artists, after all. Depending on your hair and the service you select, they will offer advice on your hairstyle, beard shape, etc., to give you the look you want.
Do you offer discounts? +
Our services are competitively priced for the markets and clients we serve. We also offer monthly promotions for products and around major events like Father's Day, Veteran's Day, etc. We are not a "just a haircut" shop nor are we a national chop shop "discount" brand.
Do you have gift cards? +
Yes, we offer gift cards as an in-store purchase only.
Don’t see your question?
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